Frequently Asked Questions
Everything you need to know about using heyitsme, sharing your card, and managing your contacts.
Sharing and compatibility
Does the recipient need to download an app or create an account?
No. When someone taps your link or scans your QR code, your card opens directly in their browser. They do not need to install an app, create an account, or sign in to view your details or save your contact.
How does saving a contact work on iPhone and Android?
When a visitor taps Save contact, the server serves a standard vCard (.vcf) file. On iPhones running Safari, iOS automatically opens the native “Add to Contacts” sheet. On Android devices running Chrome or other browsers, the contact file downloads and can be added to Google Contacts or the device address book in one tap.
How do I share my card in person or online?
You can present your QR code for immediate in-person scanning, copy your card’s public link, or use the built-in SMS and email helpers to send a pre-formatted message. You can also generate an email signature that links to your card.
Card builder & limits
What is the difference between preview mode and publishing?
You can build and preview a card immediately without signing in; guest drafts remain stored only in your local browser storage. Signing in with Google allows you to publish your card to a public URL (/c/your-name), upload persistent media files, collect exchanged contacts, and access Insights.
What are the technical limits?
- File uploads: Up to 3 MB per file for authenticated accounts (1 MB in local guest preview mode). Supports JPG, PNG, WebP, GIF, MP4, WebM, MOV, PDF, Word, and ZIP files.
- Portfolio items: Up to 20 items per card, with a total serialized portfolio payload limit of 12,000 characters.
- Contact tags: Up to 12 custom tags per exchanged contact.
- Cards per account: 1 on Free, 3 on Pro. Cards you made before a plan limit applied stay live.
Contact exchange & privacy
How does contact exchange work?
Visitors can tap Exchange details on your public card to fill out a concise form with their name, email, phone number, title, company, and an optional note. Their submission lands directly in your private Contacts tab in the workspace, and you receive an email notification.
What does Insights show, and does it identify visitors?
Insights reports aggregate counts: total page views, contact-save (.vcf) actions, detail exchanges, and link taps. Free shows the last 7 days. Pro shows 7, 30, 90, or 365 days. We do not track individual visitor identities or use advertising trackers. The only personal information collected from visitors is what they voluntarily submit through the contact exchange form.
Can I unpublish or delete my card?
Yes. You can unpublish a card at any time from your cards overview, making it immediately inaccessible to the public. If you delete a card, its public link, references, and visit stats are permanently removed. Contacts you collected through the card remain saved in your Contacts tab.
Can I export my contacts?
Yes. In your Contacts tab, tap Export CSV to download a complete, standard spreadsheet containing all names, emails, phone numbers, companies, titles, tags, and notes you have received.
Can I back up my cards?
Yes. Open the account menu and choose Download my card data. You get a JSON file with every card’s text, links, portfolio entries, and references. Photos and uploaded files are listed as links, not copied into the file, so save any originals you want to keep.
Plans and billing
What is free, and what is Pro?
Free gives you one card with your own link, QR code, save-to-contacts, and up to 10 contact exchanges a month, with 7 days of insights. Pro is ₱299 a month and adds up to 5 cards, unlimited contact exchanges, 365 days of insights, and the option to hide heyitsme branding on your page. See pricing.
What happens when I reach 10 contact exchanges on Free?
Contact exchanges pauses until the next month starts (midnight, Philippine time, on the 1st). Your page stops showing the Exchange details form, so visitors are never asked for details you can’t receive. They can still save your contact and reach you through your links. Everyone you already met stays in your Contacts.
How do I pay?
Checkout runs on the secure 2C2P payment page, where you pay with Google Pay (and GCash where available). heyitsme never sees or stores your card details. Pro starts only after the payment is confirmed to us by 2C2P, usually within a minute.
Can I cancel?
Yes, from Billing in your workspace. Pro stays on until the end of the period you paid for, then your account moves to Free. Nothing is deleted: cards, contacts, and insights data stay. Three days after Pro ends, any card that still uses a Pro feature is paused: its link, QR code and NFC tag show a paused page until you renew or take the Pro feature off. A card that uses no Pro feature stays online.
Can I get a refund?
Yes. We offer a full refund within 14 days of your first payment on a paid plan. Send an email to almanalaysay93@gmail.com with your account email address and payment reference. Cancellations made after 14 days take effect at the end of your current billing period without a partial refund. If you experience a billing error or duplicate charge, contact us and we will refund the incorrect amount.
Does my card work with NFC?
Yes. Your card link works on any NFC tag or card that can hold a web address, and it keeps working on every plan. heyitsme does not sell NFC cards yet.
Support
Have questions that aren’t covered here? Send an email to almanalaysay93@gmail.com and we’ll be glad to help.